E-Signature Consent

Electronic Communication and Documentation Agreement

Solve Mortgage ("Solve Mortgage") is committed to providing efficient and convenient communication with our broker partners and borrowers. We rely on electronic communication, documentation, and our web portal to conduct business and provide required disclosures as part of the mortgage application and lending process.



Consent Required

By using this website and our services, you consent to conduct business electronically and receive disclosures and communications in electronic format. This consent applies to all current and future transactions and communications.



Scope of Electronic Communications

Your consent covers:

  • Loan applications and related documentation
  • Disclosures required by federal and state law
  • Rate sheets and pricing information
  • Status updates and notifications
  • Marketing communications (where permitted)
  • Legal notices and policy updates


Methods of Electronic Delivery

We may deliver electronic communications through:

  • Our secure broker portal
  • Email to your registered email address
  • Secure document upload/download systems
  • Mobile applications
  • Text/SMS messages (where you have opted in)


Technical Requirements

To receive and review electronic communications, you need:

  • A computer, tablet, or smartphone with internet access
  • A current web browser (Chrome, Firefox, Safari, Edge)
  • Adobe Acrobat Reader or similar PDF viewer
  • A valid email address
  • Ability to print or save documents for your records


Right to Request Paper Copies

Even after providing electronic consent, you have the right to request paper copies of any electronic communication at no charge. To request paper copies, contact us at:

  • Phone: 888-881-2802
  • Email: compliance@solvemortgage.com


Withdrawing Consent

You may withdraw your consent to electronic communications at any time by:

  • Contacting us using the information above
  • Following opt-out instructions in electronic communications
  • Updating your preferences in our broker portal

If you withdraw consent, we may not be able to provide certain online services, but we can continue to work with you through other means.



Updates to Contact Information

You are responsible for keeping your contact information current. Please notify us immediately if your email address changes or if you experience problems receiving electronic communications.



Security Measures

We use industry-standard security measures to protect electronic communications, including:

  • Secure socket layer (SSL) encryption
  • Password-protected access
  • Multi-factor authentication where appropriate
  • Regular security updates and monitoring


Electronic Signature Validity

By providing electronic consent, you acknowledge that:

  • Electronic signatures have the same legal effect as handwritten signatures
  • Electronic records may be the only record of our transaction
  • You waive any right to require original (non-electronic) signatures or records
  • Electronic communications satisfy any legal requirement for written communications


Record Retention

We will maintain electronic records in accordance with applicable legal and regulatory requirements. You should maintain copies of important documents for your records.



Changes to This Policy

We may update this E-Signature Consent from time to time. We will notify you of material changes and may require renewed consent for continued service.



Questions or Support

If you have questions about electronic communications or need technical support, contact us at:

  • Phone: 888-881-2802
  • Email: compliance@solvemortgage.com

By clicking "I Agree" or continuing to use our services, you acknowledge that you have read, understood, and agree to this E-Signature Consent.