Privacy

Effective Date: January 1, 2025



Notice

PLEASE READ THIS PRIVACY POLICY CAREFULLY. THIS PRIVACY POLICY GOVERNS YOUR USE OF THIS WEBSITE PROVIDED BY SOLVE MORTGAGE. BY ACCESSING THIS WEBSITE, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT ACCESS THIS SITE.



Purpose and Scope

Solve Mortgage ("Solve Mortgage," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website and use our services. This website is intended for mortgage brokers, mortgage bankers, and financial institutions only.



Information Collection

We collect information about you to help us serve your financial needs, fulfill requested products or services, and comply with legal and regulatory requirements. We may collect information from:

  • Applications and forms you complete
  • Your transactions and interactions with us
  • Public records and credit bureaus
  • Our business partners and service providers


Types of Information Collected:

  • Personal Information: Name, address, phone number, email address, Social Security number, date of birth
  • Financial Information: Income, employment history, credit history, assets, liabilities, banking information
  • Professional Information: Business name, license numbers, professional credentials
  • Technical Information: IP address, browser type, device information, usage data


Information Uses

We use the information we collect to:

  • Process and service loan applications
  • Communicate with mortgage brokers and partners
  • Verify identity and prevent fraud
  • Comply with legal and regulatory requirements
  • Improve our products and services
  • Provide customer support
  • Send important notices and updates


Information Sharing

We may share your information with:

  • Service Providers: Third parties who perform services on our behalf (underwriting, processing, closing, servicing)
  • Business Partners: Other financial institutions involved in the loan process
  • Government Agencies: As required by law or regulation
  • Legal Proceedings: In response to court orders, subpoenas, or legal investigations

We do not:

  • Sell personal information to third parties for marketing purposes
  • Share information with non-affiliates for their marketing purposes (unless you consent)


Information Security

We maintain physical, electronic, and procedural safeguards to protect your personal information, including:

  • Secure socket layer (SSL) encryption
  • Firewalls and access controls
  • Employee training and confidentiality agreements
  • Regular security assessments


Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Opt-out of certain communications
  • Request deletion of your information (subject to legal retention requirements)


California Consumer Privacy Act (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information we collect, use, and disclose, and the right to request deletion of personal information.



Cookies and Web Technologies

We use cookies and similar technologies to enhance your experience, analyze website usage, and provide personalized content. You can control cookies through your browser settings.



Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.



Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised policy on our website with a new effective date.



Contact Us

For privacy-related questions or to exercise your rights, contact us at:

  • Email: compliance@solvemortgage.com
  • Phone: 888-881-2802
  • Mail: 5016 N. Parkway Calabasas, Suite 200, Calabasas, CA 91302